Product & Craftsmanship
Where are Hyde boots made?
Our boots are handcrafted in León, Mexico by skilled artisans using traditional techniques and premium materials.
What kind of construction do you use?
We use Goodyear welt construction, allowing the boots to be resoled and worn for years.
What materials do you use?
We use premium leathers and suedes, vegetable-tanned leather heel stacks and outsoles.
Are your boots resoleable?
Yes. Our Goodyear-welted construction allows for resoling by a qualified cobbler.
Fit & Sizing
How do Hyde boots fit?
Our boots fit true to size for most customers. If you’re between sizes, we generally recommend sizing up.
Do the boots break in over time?
Yes. The leather and suede will soften and mold to your foot with wear.
What if the fit isn’t right?
We offer free returns within our return window so you can try them on at home.
Orders & Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all orders.
How long does shipping take?
Orders typically ship within 1–2 business days. Delivery usually takes 3–7 business days depending on location.
Do you ship internationally?
International shipping options will be available soon. Updates will be shared when they matter.
Returns & Exchanges
How do exchanges work?
We offer free, hassle-free exchanges on boots within 30 days of delivery and accessories within 14 days, as long as items are unworn and in original condition.
Once your return is scanned by the carrier, we immediately begin processing your replacement so you’re not waiting weeks to receive the correct size or item.
Our goal is simple:
Get you into the right product as smoothly as possible.
Do I need to place a new order for an exchange?
No.
You don’t need to place a second order or re-purchase the item.
We handle exchanges directly once the return is initiated, so the process stays simple and stress-free.
How long do exchanges take?
Most exchanges ship shortly after the return is scanned by the carrier.
Timing depends on inventory availability, but we prioritize exchanges so you’re not left waiting.
Why do boots and belts have different return windows?
Boots require more time to assess fit and comfort.
Accessories don’t.
We set return windows accordingly to make sure you have enough time to decide — without unnecessary delays.
Are returns free?
Yes. We cover return shipping on eligible orders.
How do I start a return or exchange?
You can request a return or exchange through our Returns & Exchanges page.
Care & Longevity
How should I care for my boots?
We recommend using a suede brush for suede styles and storing boots in a dry place. Avoid prolonged exposure to water.
Will the soles wear over time?
Yes — like all leather-rubber soles, they will wear naturally. They’re designed to be resoled when needed.
The Brand
Why Hyde Boots?
Hyde was built to offer timeless design, disciplined construction, and without inflated markups.
Will you be releasing more styles?
Yes. When something is ready, it’s released. You’ll hear it from us first.
Still have questions? Reach out through Get in Touch.